How Meeting Hours Are Counted

CoAgentor bills on meeting hours — the total time your agents spend active in live meetings. This article explains exactly how that's measured.

→ Check your current usage →

What counts as a meeting hour#

A meeting hour is one hour of an agent being actively present in a live meeting. The clock starts when the bot successfully joins the meeting and stops when it leaves (or when the meeting ends).

• Time spent waiting to join (status: Joining) does not count
• Time after the meeting ends does not count
• Failed meetings (status: Failed — bot never joined) do not count
• Multiple agents in the same meeting each count independently — two agents in a 1-hour meeting = 2 hours consumed

Monthly reset#

For paid plans (Solo, Pro, Business+), your hours reset to zero at the start of each billing period. Unused hours do not roll over.

For the Free plan, hours are a lifetime cap — they do not reset monthly. Once your free hours are used, you need to upgrade to continue using CoAgentor.

When your hours run out#

When your plan's included hours are exhausted, your agents stop joining meetings. There is no automatic overage billing.

To keep agents running beyond your included hours, you have two options:

• Top up additional credits — purchase a prepaid credit block at your plan's per-hour rate. Additional credits are drawn down automatically when your included hours run out.
• Enable auto-reload — set a balance threshold and a block size so additional credits refill automatically before you hit zero.

→ Learn how additional credits work →

Usage notifications#

CoAgentor sends usage warning notifications to help you stay on top of your hours:

• 80% warning — when you've used 80% of your monthly hours, you'll receive a notification by email and/or your configured notification channel
• Limit reached — when you hit 100% of your monthly hours, you'll receive another notification

These notifications are sent once per billing period. After a billing period resets, they reset too.

→ Manage notification preferences →

Checking your current usage#

Your current hours usage is displayed on the Billing page → — showing hours used this period, your plan limit, and a visual progress bar.

Bonus hours#

CoAgentor occasionally grants bonus hours to accounts — for example, as part of a promotional offer or to compensate for a service disruption. Bonus hours are consumed before your plan's monthly hours. They do not roll over.

Estimating your usage#

A typical meeting runs 30–60 minutes. As a rough guide:

| Meetings per month | Avg duration | Hours/month | |---|---|---| | 10 meetings | 30 min | ~5 hrs | | 20 meetings | 45 min | ~15 hrs | | 40 meetings | 60 min | ~40 hrs |

The Solo plan (20 hrs) comfortably covers most individual contributors. The Pro plan (60 hrs) suits heavy users or those running agents across multiple recurring meetings.

If you regularly have multiple agents in the same meeting (e.g. a live agent and a silent monitoring agent), remember that each agent counts separately.

Usage notifications#

CoAgentor sends you email notifications when you're approaching your plan's hour limits so you're never caught off guard:

• 80% warning — When you've used 80% of your included hours, you'll receive an email letting you know you're approaching your limit. This is a good time to consider upgrading your plan or topping up credits.
• 100% limit reached — When you've used all your included hours, you'll receive a notification. You can continue using CoAgentor by purchasing credits, or upgrade to a plan with more hours.

These notifications are sent once per billing period (or once per lifetime cap for free plans). They reset automatically when your next billing period begins.

If you haven't used CoAgentor in a while, you may also receive a friendly check-in email to help you get back on track.

Free plan hours#

Free plan hours are a one-time allocation. The exact amount of free hours is shown in your dashboard. These are designed to let you run enough meetings to evaluate whether CoAgentor fits your workflow.

→ Upgrade to unlock monthly hours →