1. Acceptance of Terms
By creating an account, clicking "I Agree," or otherwise accessing or using CoAgentor (the "Service"), you ("User," "you," or "your") agree to be legally bound by these Terms of Service ("Terms") between you and Niche Nudge LLC, a Delaware limited liability company ("Company," "we," "us," or "our"). These Terms constitute a binding legal agreement. If you do not agree, do not access or use the Service.
If you are accessing the Service on behalf of a business entity, you represent and warrant that you have full legal authority to bind that entity, and these Terms apply to that entity. You personally guarantee performance by that entity.
Your use of the Service constitutes your electronic signature to these Terms under the Electronic Signatures in Global and National Commerce Act (E-SIGN Act) and applicable state laws. No wet signature is required.
2. Description of Service & Beta / Early Access Status
CoAgentor is an AI meeting agent platform that enables users to configure AI-powered agents ("Agents") with defined knowledge bases, data source connections, and behavioral directives. Agents join live video meetings as participants, process meeting audio in real time, raise a virtual hand when they have relevant input, and generate spoken responses using third-party voice synthesis technology.
Early Access / Beta Notice. The Service is currently in early access. Features, integrations, uptime guarantees, and pricing are subject to change. Specifically:
- We make no uptime or availability SLA commitment during early access.
- Features may be added, modified, or removed without prior notice.
- Early access pricing is not guaranteed to be maintained after general availability.
- Data formats for exports may change. We recommend maintaining your own backups of Agent configurations.
We will provide reasonable notice before making changes that materially degrade functionality for paying customers.
3. Account Registration & Security
You must provide accurate, current, and complete registration information and keep it updated. You are responsible for: (a) maintaining strict confidentiality of your credentials; (b) all activity occurring under your account; (c) immediately notifying us at support@coagentor.com of any unauthorized access or suspected breach. We are not liable for losses arising from unauthorized account access where you failed to maintain reasonable credential security.
You may not: create accounts by automated means; create multiple free accounts to circumvent plan limits; share account credentials with persons not authorized under your plan; or transfer your account to another person without our written consent.
We reserve the right to verify your identity and refuse service to anyone for any lawful reason.
4. Subscriptions, Billing & Refunds
4.1 Plans and Pricing
The Service is offered on Free, Solo, and Company subscription tiers, as described on our pricing page. Pricing is in US Dollars. We reserve the right to change pricing with 30 days' notice to active paying subscribers. Price changes do not apply to active annual subscriptions until renewal.
4.2 Billing Authorization
By providing payment information, you authorize Niche Nudge LLC and our payment processor to charge your payment method on a recurring basis at the frequency you select (monthly or annually). You are responsible for maintaining valid payment information. Failed payments may result in service suspension after a 7-day grace period.
4.3 Meeting Hours and Overages
Each plan includes a monthly meeting hour allotment. One meeting hour equals one Agent active in one meeting for one hour. Unused hours do not roll over. Exceeding plan limits may result in Agent suspension for the remainder of the billing period. We will endeavor to notify you when you reach 80% of your monthly limit.
4.4 Refund Policy
Monthly plans: No refunds for partial months. You retain access through the end of the paid period upon cancellation.
Annual plans: A full refund is available within 7 days of initial purchase if you have not exceeded 5 meeting hours. After 7 days, annual plans are non-refundable. Prorated refunds are not available except where required by applicable consumer protection law (including EU/UK consumer rights legislation).
Chargebacks: Initiating a chargeback without first contacting us at support@coagentor.com may result in immediate account suspension and collection action. We maintain detailed transaction records and will contest chargebacks where our Terms have been fulfilled.
4.5 Taxes
Prices are exclusive of taxes. You are responsible for all applicable sales, use, VAT, GST, and other taxes arising from your subscription. We will add applicable taxes to your invoice where required by law.
4.6 Free Plan
The Free plan is provided without charge subject to listed limits. We reserve the right to modify limits or discontinue the Free plan with 30 days' notice. Free plan users have no SLA or support entitlement.
5. Acceptable Use
Your use of the Service is governed by our Acceptable Use Policy ("AUP"), incorporated into these Terms by reference. The AUP defines prohibited configurations, required consent obligations, and conduct standards. Violation of the AUP is a material breach of these Terms and grounds for immediate termination.
6. AI Output Disclaimer
AI outputs are not professional advice. Agent outputs — including spoken statements, summaries, data citations, and recommendations — are generated by AI systems and may contain errors, omissions, hallucinations, or inaccuracies. No Agent output should be treated as legal, financial, medical, psychological, compliance, or other professional advice.
You acknowledge that:
- AI language models have known failure modes including confident factual errors ("hallucinations").
- Agent outputs depend entirely on the quality and accuracy of your connected data sources and configuration directives.
- You are solely responsible for verifying the accuracy of any Agent output before acting on it.
- We make no representation that Agent outputs are accurate, complete, current, or appropriate for any specific purpose.
- Reliance on Agent output for consequential business, legal, financial, or medical decisions is at your own risk.
This disclaimer survives termination of these Terms.
7. Meeting Participation & Consent Law Compliance
This section addresses one of the highest-risk areas of the Service. You bear sole legal responsibility for compliance with all applicable laws governing electronic surveillance, call recording, and automated participation in meetings.
Relevant laws vary significantly and include, without limitation:
- US Federal: Electronic Communications Privacy Act (ECPA) / Wiretap Act (18 U.S.C. § 2511) — generally requires one-party consent at federal level, but state law may be stricter.
- US State (two-party / all-party consent states): California (Penal Code § 632), Connecticut, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Oregon, Pennsylvania, and Washington require all parties to consent to interception or recording. Violations can carry criminal penalties and civil liability.
- Illinois BIPA: The Biometric Information Privacy Act may apply if voice prints are considered biometric identifiers. You are responsible for obtaining BIPA-compliant consent where applicable.
- EU/UK GDPR: Article 22 governs automated decision-making. Article 13 requires data subjects to be informed of automated processing. Deploying an Agent in meetings with EU/UK data subjects triggers GDPR notification obligations.
- Canada PIPEDA / Quebec Law 25: Consent requirements for automated participation.
Your obligations: Before deploying any Agent in a meeting, you must ensure all human participants are clearly informed that an AI agent is present, that it processes audio in real time, that it may speak using AI voice synthesis, and that it may access external data sources during the session. We strongly recommend a verbal disclosure at the start of every meeting and a written disclosure in meeting invitations.
We do not monitor your meetings for consent compliance. We provide no legal advice regarding applicable consent requirements. Consult a qualified attorney in your jurisdiction before deploying Agents in meetings with participants outside your organization, in regulated industries, or with participants in all-party consent jurisdictions.
8. Your Data, Content & Ownership
8.1 Your Ownership
You retain all intellectual property rights in your data, including meeting content, Agent configurations, uploaded knowledge base materials, and data from connected sources.
8.2 Limited Processing License
You grant Niche Nudge LLC a limited, non-exclusive, non-transferable, revocable license to process, store, and transmit your data solely as necessary to provide the Service to you. This includes: processing audio to generate Agent responses; querying connected data sources per Agent directives; transmitting text to ElevenLabs for voice synthesis; and storing transcript logs where enabled. This license terminates upon account closure subject to applicable retention obligations.
8.3 No Training on Your Data
We do not use your meeting content, Agent configurations, or connected data to train AI or machine learning models — ours or any third party's — except with your explicit, separately obtained written consent.
8.4 Data Portability
Upon request, we will provide a machine-readable export of your Agent configurations within 30 days. Meeting transcript data can be exported from your dashboard while your account is active.
8.5 Post-Termination Deletion
Upon account closure, we will delete your personal data and content within 30 days, except where we are required by law to retain it (e.g., tax and financial records, litigation holds) or where anonymized, aggregated analytics cannot be attributed to you.
9. Third-Party Integrations & Platform Compliance
The Service integrates with third-party platforms (including Google Meet, ElevenLabs, Google Drive, Notion, Airtable, HubSpot, Slack, Confluence, Zapier, Make, and others). You acknowledge that:
- Your use of connected platforms is governed by those platforms' own terms and policies.
- By connecting a data source, you represent you have lawful authority to grant the Service access to that source and all data within it.
- We are not responsible for outages, changes, or policy shifts by third-party platforms that affect Service functionality.
- Google Meet, Zoom, and Microsoft Teams each have terms governing automated participants and bots. You are solely responsible for ensuring your use of CoAgentor complies with those terms. We make no representation that our integration is currently permitted or will remain permitted under those platforms' terms.
- ElevenLabs voice synthesis is subject to ElevenLabs' terms. We pass only the minimum data necessary for voice generation.
We are not liable for any loss, damage, or liability arising from third-party platform changes, outages, or enforcement actions against your account on those platforms.
10. Intellectual Property
The Service, its software, design, trademarks ("CoAgentor," "Don't Meet Alone," and associated marks), and all related documentation are the property of Niche Nudge LLC and are protected by US and international intellectual property laws. These Terms grant no ownership rights in the Service or our intellectual property.
You may not: (a) copy, reproduce, or create derivative works of the Service; (b) reverse engineer, decompile, or disassemble any part of the Service; (c) remove or alter proprietary notices; (d) use our trademarks without written permission; or (e) use the Service to build a competing product or scrape Service data for commercial purposes.
DMCA / Copyright: If you believe content accessible through the Service infringes your copyright, send a DMCA notice to support@coagentor.com with: (1) identification of the copyrighted work; (2) identification of the infringing material; (3) your contact information; (4) a good-faith belief statement; and (5) a statement of accuracy under penalty of perjury.
11. Feedback License
If you submit feedback, suggestions, bug reports, or ideas about the Service ("Feedback"), you grant Niche Nudge LLC a perpetual, irrevocable, royalty-free, worldwide license to use, reproduce, modify, and incorporate that Feedback into the Service or any other product, without compensation or attribution to you.
12. Prohibited Industries & Regulated Use
The Service is not designed, certified, or approved for use in safety-critical or highly regulated contexts. You may not use the Service as a primary decision-making tool in:
- Healthcare / HIPAA: CoAgentor is not a HIPAA Business Associate and does not execute Business Associate Agreements. Do not use the Service to process Protected Health Information (PHI) without an executed BAA. Contact us if you require a BAA.
- Financial regulation: Agent outputs are not investment advice, securities recommendations, or FINRA/SEC-regulated communications. Do not use Agent outputs as the basis for regulated financial disclosures.
- Legal proceedings: Agent outputs are not legal advice and are not admissible as expert testimony. Do not use transcripts as legal records without attorney review.
- Child-directed services: Do not deploy Agents in meetings or services directed at children under 13 (COPPA) or under 16 (GDPR).
- Critical infrastructure: Do not use the Service to make or inform real-time decisions affecting public safety, utilities, emergency services, or critical infrastructure.
13. Indemnification
You agree to defend, indemnify, and hold harmless Niche Nudge LLC and its members, managers, officers, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or relating to:
- Your use of or access to the Service;
- Your violation of these Terms, the AUP, or any applicable law;
- Your failure to obtain legally required consent from meeting participants;
- Any content you upload, configure, or cause Agents to generate or transmit;
- Your access to or use of connected third-party data sources;
- Any claim by a meeting participant arising from an Agent's presence or actions in a meeting you organized;
- Your violation of any third party's intellectual property, privacy, or other rights.
We reserve the right to assume exclusive control of any matter subject to indemnification. You will cooperate fully with our defense of such claims.
14. Disclaimers of Warranty
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, OR THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE. WE DO NOT WARRANT THAT: (A) AGENT OUTPUTS WILL BE ACCURATE, COMPLETE, OR APPROPRIATE FOR ANY PURPOSE; (B) THE SERVICE WILL MEET YOUR REQUIREMENTS; (C) ANY ERRORS WILL BE CORRECTED; OR (D) THE SERVICE IS FREE OF VIRUSES OR HARMFUL COMPONENTS. THIS DISCLAIMER APPLIES TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
15. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL NICHE NUDGE LLC BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED US DOLLARS ($100). THIS LIMITATION APPLIES TO ALL CAUSES OF ACTION IN THE AGGREGATE, INCLUDING BREACH OF CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, AND ANY OTHER LEGAL THEORY.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
16. Dispute Resolution & Binding Arbitration
Informal Resolution First. Before initiating arbitration, you agree to contact us at support@coagentor.com with a written description of the dispute and your desired resolution. We will attempt to resolve the dispute informally within 30 days. Many disputes can be resolved this way.
Binding Arbitration. If informal resolution fails, all disputes arising out of or relating to these Terms or the Service shall be resolved by final and binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer or Commercial Arbitration Rules (as applicable), rather than in court. The arbitration shall be conducted in English, with proceedings in Delaware or by videoconference. The arbitrator's award shall be final and binding, and judgment may be entered in any court of competent jurisdiction.
Exceptions. Either party may seek injunctive or other equitable relief in a court of competent jurisdiction for: (a) actual or threatened intellectual property infringement; (b) unauthorized access to or misuse of the Service; or (c) violation of the AUP causing or threatening to cause irreparable harm.
Small Claims. Either party may bring qualifying claims in small claims court in lieu of arbitration.
Opt-Out. You may opt out of binding arbitration within 30 days of first accepting these Terms by emailing support@coagentor.com with "ARBITRATION OPT-OUT" in the subject line and your account email address. Opting out does not affect any other provision of these Terms.
17. Class Action Waiver
YOU AND NICHE NUDGE LLC EACH WAIVE THE RIGHT TO: (A) BRING OR PARTICIPATE IN ANY CLASS ACTION, COLLECTIVE, OR REPRESENTATIVE PROCEEDING; (B) SEEK CLASS-WIDE RELIEF IN ARBITRATION; OR (C) CONSOLIDATE YOUR CLAIMS WITH THOSE OF ANY OTHER PERSON. ALL CLAIMS MUST BE BROUGHT ON AN INDIVIDUAL BASIS. IF A COURT DETERMINES THIS WAIVER IS UNENFORCEABLE FOR A PARTICULAR CLAIM, THAT CLAIM MUST BE LITIGATED IN COURT AND SEVERED FROM ANY ARBITRABLE CLAIMS.
18. Governing Law & Jurisdiction
These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws principles. For any matter not subject to arbitration, you consent to exclusive personal jurisdiction and venue in the state and federal courts located in Delaware. The UN Convention on Contracts for the International Sale of Goods does not apply.
EU/UK Users: Nothing in these Terms limits your rights under applicable EU or UK consumer protection legislation, including the right to bring claims in your local courts and applicable statutory cooling-off rights.
19. Termination
By you: You may close your account at any time by contacting support@coagentor.com. Termination does not entitle you to a refund except as provided in Section 4.4.
By us: We may suspend or terminate your access immediately and without notice for: material violation of these Terms or the AUP; fraudulent, abusive, or illegal activity; non-payment; or any conduct we reasonably determine threatens the Service, other users, or third parties. We will provide notice where reasonably practicable.
Effect of termination: Upon termination, all licenses granted to you end immediately. Sections 6, 7, 8.3, 10, 11, 13, 14, 15, 16, 17, 18, and 21 survive termination.
20. Export Controls
The Service may be subject to US export control laws, including the Export Administration Regulations (EAR) and OFAC sanctions regulations. You may not access or use the Service if you are: (a) located in a US-embargoed country; (b) on the US Treasury Department's Specially Designated Nationals list; or (c) otherwise prohibited from receiving US exports. You represent that these restrictions do not apply to you.
21. General Provisions
- Entire Agreement: These Terms, together with the AUP, Privacy Policy, and Cookie Policy, constitute the entire agreement between you and Niche Nudge LLC regarding the Service and supersede all prior agreements.
- Severability: If any provision is found unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions continue in full force.
- Waiver: Our failure to enforce any provision is not a waiver of our right to enforce it later.
- Assignment: You may not assign these Terms or your account without our written consent. We may assign our rights and obligations without restriction.
- Force Majeure: We are not liable for delays or failures caused by circumstances beyond our reasonable control, including but not limited to third-party AI provider outages (including ElevenLabs, LLM providers), internet infrastructure failures, government actions, natural disasters, or pandemic-related disruptions.
- No Agency: These Terms do not create a partnership, joint venture, employment, or agency relationship between the parties.
- No Third-Party Beneficiaries: These Terms are for the benefit of the parties only and confer no rights on any third party.
- Notices: We may provide notices to you via the email address on your account. Legal notices to us must be sent to support@coagentor.com with "Legal Notice" in the subject line.
- Headings: Section headings are for convenience only and have no legal effect.
22. Changes to These Terms
We may update these Terms. For material changes, we will provide at least 30 days' email notice to active paying subscribers, and 7 days' notice for free accounts. We will update the effective date above. Your continued use after the effective date constitutes acceptance. If you do not agree to revised Terms, your only remedy is to stop using the Service and close your account.
23. Contact
Niche Nudge LLC
Email: support@coagentor.com
Delaware, USA
Please include your account email in all correspondence.