Support
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Support Swarm Room

A live meeting agent for support swarms. Support pulls engineering onto a hard ticket, and the conversation drifts into whether the underlying feature should be different, while the customer is still waiting. It keeps the swarm on the specific ticket, records the fix or workaround given, and files the broader product issue for the right forum instead of derailing the swarm.

SwarmSupportEscalation

What this agent does

  • Keeps the swarm on the specific customer ticket
  • Records the fix or workaround given
  • Files broader product issues for the right forum
  • Tracks recurring swarm triggers

Connected data sources

ZendeskJiraSlack

Best for

  • Support teams running swarms
  • Engineering teams joining a support swarm
  • CSMs escalating hard tickets

Deploy this agent

Launch the Support Swarm Room in your Google Meet calls in minutes. No engineering required.

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