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Renewal Risk Scout

The Renewal Risk Scout is a talking AI agent built for customer success managers who need to catch signals before they become problems. It listens through renewal calls and health reviews, flagging negative sentiment, dropped commitments, and usage gaps the moment they come up — then sends a private Slack DM with coaching notes so you can redirect in real time. It'll also log risk flags directly to HubSpot when the call ends, so nothing slips through.

Customer SuccessRenewalsRisk FlaggingCoaching

What this agent does

  • Flag churn signals and negative sentiment as they surface in conversation
  • Send private Slack DM coaching notes with suggested redirect responses
  • Surface account usage data when health is questioned mid-call
  • Log identified risks and flags to HubSpot automatically after the call
  • Alert when a committed action item from a prior call goes unmentioned

Connected data sources

HubSpotSlackGong

Best for

  • Customer Success Managers running renewal calls
  • CSMs in quarterly health reviews with at-risk accounts
  • Account Managers on escalation calls
  • CS leads in multi-stakeholder retention meetings

Deploy this agent

Launch the Renewal Risk Scout in your Google Meet calls in minutes. No engineering required.

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