Support
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Escalation Bridge

A live meeting agent for customer escalation calls. It keeps the customer, support and engineering looking at the same facts, captures the actual commitment made on a fix or a workaround, and flags when someone is about to promise a date engineering has not agreed to. The angry escalation turns into a clear plan instead of three people remembering the call differently.

EscalationSupportCustomers

What this agent does

  • Keeps customer, support and engineering aligned
  • Captures the commitment made on the call
  • Flags fix dates engineering has not agreed to
  • Records the plan and owners for follow up

Connected data sources

ZendeskJiraSlack

Best for

  • Support leads on escalation calls
  • CSMs managing an unhappy account
  • Engineering joining a customer escalation

Deploy this agent

Launch the Escalation Bridge in your Google Meet calls in minutes. No engineering required.

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