ChurnSentry

ChurnSentry is a live AI agent built for customer success managers in financial services managing renewal calls and quarterly health reviews. The moment a client expresses frustration, raises unresolved issues, or signals disengagement, the agent flags the risk and surfaces account-specific retention context — usage trends, open support cases, prior commitments — so the CSM can respond with precision instead of panic. It tracks sentiment shifts across the call and logs risk indicators for post-call review. A real-time AI agent that turns renewal calls from coin flips into structured conversations.